Provider Transformation Manual Module 7: How Are We Doing? (Results)

| Tool/Manual

Organizations should measure and evaluate their change process, performance quality, and outcomes in order to:

  • Monitor implementation and progress toward goals
  • Determine whether goals have been achieved
  • Determine the satisfaction of various “customers”
  • Understand how goals were reached
  • Identify and prioritize next steps
  • Learn from successes and missteps

The adage “What you count, counts!” applies here. That is, by setting goals, targeting desired outcomes, and gathering assessment data on an ongoing basis, organizations not only hold themselves accountable for the quality of their services and outcomes, but also focus on continuous quality improvement.