Provider Transformation Manual – Pilot Version and Webinar Series 1.0

This Provider Transformation Manual has been created to capture learning from, and support the continued success of, the Employment First State Leadership Mentoring Program (EFSLMP), an initiative of the U.S. Department of Labor, Office of Disability Employment Policy (ODEP).

Based on ODEP’s Criteria for Performance Excellence in Employment First Systems Change, the manual is intended to help guide and support provider organizations interested in transforming their service delivery models to have an Employment First approach. The new manual features eight modules, written by Employment First Subject Matter Experts, on the following topics:

• Module 1: Leadership and Setting the Tone for Change
• Module 2: Strategic Planning
• Module 3: Making It Happen (Operations Focus)
• Module 4: Funding
• Module 5: Individualized Planning and Services (Customer Focus)
• Module 6: Reorganizing Staff for Transformative Change
• Module 7: How Are We Doing? (Measuring Results)
• Module 8: Beyond Transformation